Bold internet scam

[tbm3fan]

Yesterday my wife was trying to do something on her laptop in the office and the computer would not allow her to search. Just two days before she upgraded to Win 10 which I believe to be the problem because I don't think the laptop has enough memory. Anyway a few minutes later she is talking to someone on her cellphone regarding the computer. I thought she got someone from support on the phone? Who would that be?

Well I just asked her and she told me that she got a phone call while on the computer and the caller said they were from Microsoft. What! My scam senses go up right away. The guy tells her there is malware on her computer but that they can check it from their end. So she sees things happening on the screen after which the guy says he wasn't successful. The infection affected too much of the computer, 63%, and would need to transfer her to "Supremo" support. What! I checked and there is a web site called Supremocontrol.com. Now before transfer they asked her for a CC number at which point she said no thanks but her husband would handle it. Get this they then ask if I am a Microsoft technician or am qualified to work on a computer.

How did they get her number? She says the only place where the number went was to set up a Gmail account.

 

[CanCritter]

Yesterday my wife was trying to do something on her laptop in the office and the computer would not allow her to search. Just two days before she upgraded to Win 10 which I believe to be the problem because I don't think the laptop has enough memory. Anyway a few minutes later she is talking to someone on her cellphone regarding the computer. I thought she got someone from support on the phone? Who would that be?

Well I just asked her and she told me that she got a phone call while on the computer and the caller said they were from Microsoft. What! My scam senses go up right away. The guy tells her there is malware on her computer but that they can check it from their end. So she sees things happening on the screen after which the guy says he wasn't successful. The infection affected too much of the computer, 63%, and would need to transfer her to "Supremo" support. What! I checked and there is a web site called Supremocontrol.com. Now before transfer they asked her for a CC number at which point she said no thanks but her husband would handle it. Get this they then ask if I am a Microsoft technician or am qualified to work on a computer.

How did they get her number? She says the only place where the number went was to set up a Gmail account.

probally got it through a phone app or were phishing...scam...take computer to tech to clean...that computers been compromised/hacked...more than likely she clicked on a bad link..Microsoft will never call...monitor credit cards..

 

[The Horvaths]

X2 to above.
The "technician" was trying to get remote access to the computer. They may have auto-dialed the number or it may have been sold by a company to the telemarketer.
More info

 

[commando1]

WAIT A EFN MINUTE!

So she sees things happening on the screen after which...

That is not supposed to happen under any circumstances unless she went to a site directed by them or worse, downloaded something from them...
She now have something on her laptop that you have to hunt down and destroy.

 

[tbm3fan]

Apparently they already had the number for access to her computer. They asked her to open some thing. She remembers .msd which rings no bell with me. She does and a number pops up on the screen and they ask for it. She instead tells him to tell her the number. The guy then tells her the number on the screen. This tells me he is already in and the whole hard drive will need to be washed and Win 7 reinstalled.

From what I gather she was on the computer, the phone call comes in correctly connecting the computer, owner and phone number, the person says he is from Microsoft and they could tell there was a a problem, he tells her something about the computer rather than her, then some processes are seen on the computer, then comes the hook for the need to go to supremo services. I get the implication that they connected machine, phone and owner together and managed to have access to the computer.

Doing my research I see bold new is inaccurate as it has been around awhile and Microsoft, among others, talks about it. There was a female first before the shift to a male to finish off the scam. Both had Indian accents. Unfortunately, my wife from the Philippines is not to sophisticated which is understandable if you have been there enough, so I know she went along because she initially trusts right up till you ask for a SS# or CC# at which point she catches on and stops.

 

[70bigblockdodge]

Real work is harder than this?

 

[CanCritter]

on a side note most the older windows are be phased out intentionaly leaveing only windows 10...are no longer any security updates ect for the older programs now from what l understand...may be time for new laptop or win 10 if your present system can handle it...

 

[commando1]

OK. This prompted me to wonder HowTH Supremo got onto her laptop so, as I always do, I Googled the **** out of it.
Supremo is a legit software that is sometimes bundled with other software to provide remote technical support. In your case, probably the Windows update.

Get rid of it here.

 

[53ryder]

Mac?

Glenn

 

[cantflip]

My recent experiences with windows 10 leads me to believe its more adware and lack of user control than I want to deal with. I think microsoft has finally pushed their profit agenda beyond my comfort zone. I was looking at replacing my laptop back to Black Friday... but with the windows 10 issues and microsofts sudden huge push to herd us cattle to it... I am ready to stampede to MAC. Pissed because my entire professional world requires explorer and windows, but I do very little from home and can get away with the change.

 

[300rag]

I get these calls all the time. I usually play with them for a while until they feel enough time has been wasted. I told the last guy I didn't want to open windows right now because it's just too cold. Funny **** when these east indians try to use our curse words. The file they want you to open is the one that allows a remote desktop and control.

 

[Tink]

When I read about these scams I'm always reminded of the Melissa virus. I worked in IT at HL&P at that time for one of the many fracture companies on its was to disintegration. It shut us down for days. I'm not a programmer, I was a system analyst and I bought infrastructure. Basically, someone that knew you didn't need a 6500 where a 2500 would do etc. If something like Melissa likely coded by some Ukraine teen weighing 380 pounds could shut down not only the internet but the intranet for a corporation, I should be careful and actually LOOK at what these installers are asking, never click on an e-mail you do not know and spam them. Empty your spam folder or your account may get locked out.

 

[1978 NYB]

I never get any scam calls.

The annoying calls I get is on my cell from a FU Canadian Pharmacy trying to sell Viagra...

 

[tbm3fan]

I never get any scam calls.

The annoying calls I get is on my cell from a FU Canadian Pharmacy trying to sell Viagra...

They got your number

 

[Knebel]

Yeah, we got multiple of those calls, they said they were from microsoft internet crimes in canada in an indian accent.... we played along being all shocked like "omg what? How that? What do I have to do????" Then later on when we had the guy convinced he had us, we said "oh wait a minute... microsoft you said? We have an apple computer!?" He was seriously surprised and told us he needs to transfer us then and hung up. Just play with them, its a big scam. Made my day!

 

[commando1]

Hello, thank you for calling the Acme Customer Service line. This is Antonio. How can I help you?

... he said with an Indian accent.

 

[1978 NYB]

I received a phishing email this week from a fake Wells Fargo idiot stating that my paper mortgage statements were going to stop unless I click on the provided link and filled out all the B.S. The entire email was incorrectly spelled with Somalian grammar.

 

[cantflip]

I received a phishing email this week from a fake Wells Fargo idiot stating that my paper mortgage statements were going to stop unless I click on the provided link and filled out all the B.S. The entire email was incorrectly spelled with Somalian grammar.

Yeah... Who ever would have thought a basic grade school education would become so useful when spotting fraud?... Dumbflucks...

 

[commando1]

Timely topic. I just received this.
I don't have, nor ever had, any type of Apple product.

 

[1978 NYB]

I also get email from dead relatives. My sister-in-law stills emails after being dead for the past 4 years....