Kristof
Member
Hi,
Has anyone recently bought anything from this company? How was your experience in dealing with them?
I'm asking this question as I bought an engine mount replacement kit from them (via their German dealer - mentioned on their website) on 07/01/2019. So far I'm still waiting on the parts...
Some of the Feedback I received so far, via their German dealer:
08/05/2019: Supplier (Schumacher) can't deliver at this time. Manufacturer said about 4 weeks delay, but i'm sure he needs more time;
08/10/2019: Asked for an update but Schumacher did not come back to them;
10/08/2019: Part should be available again in 1-2 weeks;
12/12/2019: Confirmed they could complete the order in a few days time;
01/27/2020: Again requested for an update but Schumacher did not reply, I just sent another reminder.
Just checking if this is an exception or if their outfit is really this bad at production planning & customer service...
Has anyone recently bought anything from this company? How was your experience in dealing with them?
I'm asking this question as I bought an engine mount replacement kit from them (via their German dealer - mentioned on their website) on 07/01/2019. So far I'm still waiting on the parts...
Some of the Feedback I received so far, via their German dealer:
08/05/2019: Supplier (Schumacher) can't deliver at this time. Manufacturer said about 4 weeks delay, but i'm sure he needs more time;
08/10/2019: Asked for an update but Schumacher did not come back to them;
10/08/2019: Part should be available again in 1-2 weeks;
12/12/2019: Confirmed they could complete the order in a few days time;
01/27/2020: Again requested for an update but Schumacher did not reply, I just sent another reminder.
Just checking if this is an exception or if their outfit is really this bad at production planning & customer service...