hey
@James @PST i have a question about the lifetime warranty. does it apply to your front ends? i bought a complete front end kit in 02/14. around 07/24/19 i found that the bump stops had failed - they completely have fallen apart. i contacted PST. Yall wanted the account#, order#, date, and you wanted to me to send the parts back at my cost so yall could evaluate the failed parts to determine if a replacement was warranted. And you don't cover ' dry rot' whatever that is.
As a comparison to other vendors on this forum, when dealing with cold-case, they sent me a wrong part. I notified them. They let me keep the wrong part, and shipped me the correct parts at their cost on priority, no questions asked.
Another vendor, FURYGT, i bought a regulator from. It was DoA. I notified him. He sent me a replacement on his cost on priority, no questions asked.
I work I.T. Im internal customer service to a nationwide company. I run a network of about 100 people across 3 buildings here in DFW. and all the servers and printers and email and switches and routers and firewalls and crap that go with it. I live and die by the customer service survey. I provide white glove customer service. "No" is not a word in my work vocabulary. Further, as a PST customer with firsthand experience, and a long time contributing member of this forum, I feel extremely qualified to speak about this.
Out of the examples above, which would you prefer to be handled like?
I put my 50yr old bump stops back on and will get poly replacements from summit.
