It's probably a little of both, OP. We all let our personalities loose online where they bash about like a bull in a china shop because others cant see our faces, body language, etc, which are the things that allow us to understand each other both literally and figuratively. Since this is the case, we, as a society globally have lost for the most part our ability to successfully interact with each other, here and face to face. Back in the day you would go and see someone you wanted to talk to, then came phones, you could listen at least to tone of voice and inflection. Helpful but not 100% correct obviously, then computers alienated us the rest of the way. As each successive generation dies off, the ability to communicate one on one, and face to face will die off as well. Unfortunately what will NOT die off is human nature. We all are different in so many ways that misunderstandings and disagreements are a way of life. The anonymity of online use allows us to exercise this human flaw unrestrained. Glad i'm old.