Restoration parts companies rant! Van's & Mr Moparts

HOT FURY

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Just a morning rant! I'm wondering if its just me or does anyone else notice many of the restoration parts companies we have to work with seem to be an unorganized mess with their business and/or fall in line with most of other retail of this generation and not give a single crap about customer service whatsoever. Now I am going to say up front that I have worked with some who really have their crap together.

Lets begin with Mr Moparts. I originally thought a few years ago I was blessed because I only live about an hour away from them, woohoo someone local. As they have grown over the last couple years that has been a moot point since they have no store front and inconsistent hours you can actually go to their shipping door to find someone. So what do I do like most people would, try calling, and calling , and calling, and calling. I think you get the point, they never answer their phone lines and have no option to leave a call back message for either their fabrication side of the business or retail side phone numbers. So lets try email, IF you get a reply and thats a very unlikely if, you will likely get said reply about a month later. I actually had to contact my bank to dispute a charge for an order I placed 7 months ago which was backordered. I was patient but ultimately found somewhere else and since it was still on backorder I tried calling and after multiple emails I finally received a response a few weeks later confirming the part was still unavailable and that they would process my requested refund. After another 3 weeks and multiple more unanswered emails because my refund was never processed I finally disputed the charge with my bank using the previous response email from them a month prior saying they would process the refund.

Now fast forward a few weeks later, I decided to use Van's who sells similar restoration parts as Mr Moparts but is located across the country from me. First order no issues, I ordered online with regular ground shipping. This was for a quarter window to door window rubber seal they had listed as the replacement for my vehicle. It came and could have been utilized but was not a flocked seal where as the factory was causing the driver window to not slide properly along it. No problem, I have learned alot of the restoration parts found dont work the same as the originals, some worse and some better. I found on their site what appeared to be the same rubber piece for another body style but in a flocked version as well as another body seal that from the vague picture on their site I thought might work better. I called them during business hours asking a couple questions about the shape of the other two since the picture was not very clear on the site but the associate said it was too cold out from winter for him to go out to where the parts were apparently stored to go get them and answer my questions. I was like ok whatever, can I just order both and if 1 or the other will not work after I look at them myself as long as not installed can they be returned since they were around $60ea for a small rubber seal. He agreed and I paid for both parts WITH 2-3 day expedited USPS shipping to have them on time for an upcoming show the following weekend. The parts went out within a day or two via their basic shipping ups ground. I emailed them explaining I paid extra for expedited shipping through a different carrier than they sent the items and asked if they could refund the difference in shipping cost for the service I paid for. They apologized, refunded the service expeditiously, and I wrote it off as an innocent mistake. Now I ordered another few parts about a week and a half ago, once again paying extra for expedited shipping through USPS 2-3 day to change these parts out before the local mopar show this coming saturday. Once again the drop them in a box and send them out via ups ground. I email them yesterday voicing my frustration and pointing out they may have an issue with attention to detail from whom ever processes their actual shipments and sends them out because I have paid for a shipping service on two consecutive orders about a month apart and had the same exact error made by their employee at my financial expense. Now what would you expect a retail business who relies on repeat customers for continued business do? In the many years I was in retail management and also owned an online retail business I would proceed with yet another apology, followed by a refund for services not rendered but paid for, then and most importantly THANK THE CUSTOMER FOR POINTING OUT AN AREA WHERE THEY HAVE CLEARLY IDENTIFIED AREA FOR IMPROVEMENT FOR MY BUSINESS! But wait this is 2024 where businesses dont give a crap about customers anymore and we are clearly expendable so in a very brief response from someone at Van's pasted below, they decide to give a bs argumentative response comparing the two shipping carriers, offered no apology nor a refund of a service I paid for but did not receive.

Van's response and yes this is the entirety of their email reply:

"Priority mail is not faster than UPS, i ship with USPS all the time priority mail is no priority for them, there delivery times are a lie and they know they are a lie"

Regardless of this persons opinion of either shipping carrier I paid for 2-3 day service offered as an option on Van's checkout which I did not receive. In addition I explained in a reply back to this short to the point return correspondence that both USPS and UPS have an expedited 2-3 day service which is faster for both of them than their basic least expensive ground delivery.

I'm guessing that I cant be just the repeated victim of Murphy's law and this is likely happening to many others out there. Oh yea wait for the kicker many of you will probably get a laugh out of on the still awaiting and 2nd mis shipped order from a week and a half ago, UPS HAS LOST THE ORDER OR SOME SORT OF DELAY WITH NO CURRENT ESTIMATED DELIVERY DATE NOW WHILE THEY LOOK INTO IT! Even I can't help but laugh with the **** sandwich this one has turned into. For those of you who actually read this entire rant I apologize because you cant get those few minutes back in life BUT hopefully it helps if you have to find yourself ordering from these two places.
 
Not to give any excuses at all...

Most of these parts vendors are part time deals. I would think Van's is a full time business, but I'll bet Mr. Moparts is part time.

I've had good experiences with both... I've bought Van's through eBay as that was always the better deal (cause I'm a cheap bastard) and Mr. Moparts was something I picked up at Carlisle. I think I made arrangements with him on this forum when he popped in and said "free delivery to Carlisle" and it was a big piece (cardboard trunk/spare cover for my Barracuda) so "free" was good and he gave me a good deal besides. Nice guy in person. I've never bought anything from them otherwise...

The USPS "expedite" is true... Regular shipping is just as fast, but I've had stuff make the grand tour of the USA even just shipped in New York State... Things seem to fall through the cracks and get lost once in a while.
 
I have been shipping items by Priority Mail for decades and while this service is not as good as it used to be, in my experience most items arrive in 2 - 3 days.

Three of the reproduction parts vendors that I prefer are Mega Parts who also sells on eBay under dodgeboy , Dante's and 521, who sells on eBay.

I have bought from Van’s and never had a problem.
 
I've had not issues with the actual parts and Mr Moparts is actually a fully functioning large business with as sister company where they actually manufacturer some of their own parts but both have given me repeated issues as of late with the customer service aspect only. I agree with FURYGT, I have used Dantes a few times and had great luck all the way around with them.
 
I chalk all this up as part of the hobby.
You just have deal with the frustrations and screw ups. These vendors are not Amazon. I remember the pre internet days and having to deal with the Hemmings vendors.
 
I remember the pre internet days and having to deal with the Hemmings vendors.
One thing with the Hemmings vendors was if they screwed too many people, Hemmings wouldn't let them advertise.

Frank Mitchell managed to get banned.
 
the post office here is awful...a DMT order never showed,the post office geotracked it and claimed it was delivered to the wrong address...swore they sent a supervisor to the location (twice) and the package was gone...this took 3 trips to the PO thats 10 miles away to get to this point...called DMT to tell them to file a claim and he said his time to fill out a form would be worth more than my order...so he just sent out another for free...about a month later a woman shows up with my original package...it had been left in an abandoned mailbox on her property ( the post office made her put a new box in the street when they extended the road and put in more houses )
Vans sent a trans cooling line set that didnt fit but the customer service guy was great, sent pics back and forth and found a set listed for the previous year that worked...sent them out no charge and didn't want the others back
 
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The items I bought from Vans through eBay were shipped out the same day. Their gas tanks have been running 60% to 75% of other suppliers for the same tanks.
Everything has been in stock, no drop shipments yet, that would be fine too.
All things considered, I'm thrilled with the parts and service from all the suppliers. The prices, not so much.
 
Poor planning on your part
I sense some entitlement in your written demeanor
Whining on here does not fix anything
Check and see if Vans is hiring a customer service manager
times have changed, perhaps some adaptation to the times is in order
I work in the customer world and have so for decades
 
Poor planning on your part
I sense some entitlement in your written demeanor
Whining on here does not fix anything
Check and see if Vans is hiring a customer service manager
times have changed, perhaps some adaptation to the times is in order
I work in the customer world and have so for decades
Entitlement for expecting what I pay for? And I worked in retail management for over a decade prior to a career change for a company whos basic foundation was customer service. There is a difference between whining and a rant out of frustration for poor business practices and no one made you read it but thank you for your moronic responses. It is not my job to inquire about Van's employment opportunities unless I am wanting a job there. And literally your whole response sounds like someone who's used to making excused rather than owning ones actions which is what is exactly whats wrong with society these days. Sorry I will never change to a mindset of zero self accountability as you suggest. Your location of Left Coast says it all :thumbsup:
 
Poor planning on your part
I sense some entitlement in your written demeanor
Whining on here does not fix anything
Check and see if Vans is hiring a customer service manager
times have changed, perhaps some adaptation to the times is in order
I work in the customer world and have so for decades
Next time you go to the car dealer buy a Hellcat and let them give you a caravan instead then tell you they dont see what the problem is because the caravan will get you from point A to point B just as easily even though you paid for the hellcat. Yea didnt think you would be good with that just like I wasnt good with their same basic response to the expedited shipping I paid for.
 
Life will be much easier if you choose to drive a Ford Model A, Mustang, or a Chevy Camaro, Corvette, or a GTO from Pontiac. I'm amazed that there are any parts available for such a niche market as 50+ year old C-body Mopars that they made relatively few of in the first place. I'm very thankful that I can get anything for my 61 and 70 Chrysler full size cars. The alternative is to make the parts you need on your kitchen table or out in your own garage, or start your own business to offer these parts with perfect service and availability and compete against them and put them out of business. A time may come when these folks decide it's not worth the aggravation to try and serve such a small market and just make the business decision to no longer bother. Then where will we be?

Just a morning rant! I'm wondering if its just me or does anyone else notice many of the restoration parts companies we have to work with seem to be an unorganized mess with their business and/or fall in line with most of other retail of this generation and not give a single crap about customer service whatsoever. Now I am going to say up front that I have worked with some who really have their crap together.

Lets begin with Mr Moparts. I originally thought a few years ago I was blessed because I only live about an hour away from them, woohoo someone local. As they have grown over the last couple years that has been a moot point since they have no store front and inconsistent hours you can actually go to their shipping door to find someone. So what do I do like most people would, try calling, and calling , and calling, and calling. I think you get the point, they never answer their phone lines and have no option to leave a call back message for either their fabrication side of the business or retail side phone numbers. So lets try email, IF you get a reply and thats a very unlikely if, you will likely get said reply about a month later. I actually had to contact my bank to dispute a charge for an order I placed 7 months ago which was backordered. I was patient but ultimately found somewhere else and since it was still on backorder I tried calling and after multiple emails I finally received a response a few weeks later confirming the part was still unavailable and that they would process my requested refund. After another 3 weeks and multiple more unanswered emails because my refund was never processed I finally disputed the charge with my bank using the previous response email from them a month prior saying they would process the refund.

Now fast forward a few weeks later, I decided to use Van's who sells similar restoration parts as Mr Moparts but is located across the country from me. First order no issues, I ordered online with regular ground shipping. This was for a quarter window to door window rubber seal they had listed as the replacement for my vehicle. It came and could have been utilized but was not a flocked seal where as the factory was causing the driver window to not slide properly along it. No problem, I have learned alot of the restoration parts found dont work the same as the originals, some worse and some better. I found on their site what appeared to be the same rubber piece for another body style but in a flocked version as well as another body seal that from the vague picture on their site I thought might work better. I called them during business hours asking a couple questions about the shape of the other two since the picture was not very clear on the site but the associate said it was too cold out from winter for him to go out to where the parts were apparently stored to go get them and answer my questions. I was like ok whatever, can I just order both and if 1 or the other will not work after I look at them myself as long as not installed can they be returned since they were around $60ea for a small rubber seal. He agreed and I paid for both parts WITH 2-3 day expedited USPS shipping to have them on time for an upcoming show the following weekend. The parts went out within a day or two via their basic shipping ups ground. I emailed them explaining I paid extra for expedited shipping through a different carrier than they sent the items and asked if they could refund the difference in shipping cost for the service I paid for. They apologized, refunded the service expeditiously, and I wrote it off as an innocent mistake. Now I ordered another few parts about a week and a half ago, once again paying extra for expedited shipping through USPS 2-3 day to change these parts out before the local mopar show this coming saturday. Once again the drop them in a box and send them out via ups ground. I email them yesterday voicing my frustration and pointing out they may have an issue with attention to detail from whom ever processes their actual shipments and sends them out because I have paid for a shipping service on two consecutive orders about a month apart and had the same exact error made by their employee at my financial expense. Now what would you expect a retail business who relies on repeat customers for continued business do? In the many years I was in retail management and also owned an online retail business I would proceed with yet another apology, followed by a refund for services not rendered but paid for, then and most importantly THANK THE CUSTOMER FOR POINTING OUT AN AREA WHERE THEY HAVE CLEARLY IDENTIFIED AREA FOR IMPROVEMENT FOR MY BUSINESS! But wait this is 2024 where businesses dont give a crap about customers anymore and we are clearly expendable so in a very brief response from someone at Van's pasted below, they decide to give a bs argumentative response comparing the two shipping carriers, offered no apology nor a refund of a service I paid for but did not receive.

Van's response and yes this is the entirety of their email reply:

"Priority mail is not faster than UPS, i ship with USPS all the time priority mail is no priority for them, there delivery times are a lie and they know they are a lie"

Regardless of this persons opinion of either shipping carrier I paid for 2-3 day service offered as an option on Van's checkout which I did not receive. In addition I explained in a reply back to this short to the point return correspondence that both USPS and UPS have an expedited 2-3 day service which is faster for both of them than their basic least expensive ground delivery.

I'm guessing that I cant be just the repeated victim of Murphy's law and this is likely happening to many others out there. Oh yea wait for the kicker many of you will probably get a laugh out of on the still awaiting and 2nd mis shipped order from a week and a half ago, UPS HAS LOST THE ORDER OR SOME SORT OF DELAY WITH NO CURRENT ESTIMATED DELIVERY DATE NOW WHILE THEY LOOK INTO IT! Even I can't help but laugh with the **** sandwich this one has turned into. For those of you who actually read this entire rant I apologize because you cant get those few minutes back in life BUT hopefully it helps if you have to find yourself ordering from these two places.
 
Life will be much easier if you choose to drive a Ford Model A, Mustang, or a Chevy Camaro, Corvette, or a GTO from Pontiac. I'm amazed that there are any parts available for such a niche market as 50+ year old C-body Mopars that they made relatively few of in the first place. I'm very thankful that I can get anything for my 61 and 70 Chrysler full size cars. The alternative is to make the parts you need on your kitchen table or out in your own garage, or start your own business to offer these parts with perfect service and availability and compete against them and put them out of business. A time may come when these folks decide it's not worth the aggravation to try and serve such a small market and just make the business decision to no longer bother. Then where will we be?
I dont have an issue with parts availability, if I did I likely would not have restored another old car and definitely not a C body mopar. My issue is the piss poor level of customer service so prevalent these days. I did work in automotive repair and service for many years prior to a career change and the retail/service ethics I was brought up in was that the customer was not necessarily always right like people always say BUT that the customer does matter. No business can survive without some level of repeat business and if you piss off enough people based on poor business habits or customer service driving away customers your business will eventually fail. This is no reflection of the actual product but of the people behind the face of the business. As stated in my original rant if customers can never communicate with you because you never answer ANY correspondence methods whether it be email, phone calls, no option for texting, no social media messages, and have no answering service avialable to return calls then how do you run a business successfully. In the other company's case if you treat the customer like they are a bother when you speak to them or argue with them about a service or product the customer paid for yet the business did not deliver such as expedited shipping rather than just accepting responsibility and making it right, how can you expect your business to continue with repeat customers. BTW they still never refunded me the expedited shipping service I paid for yet did not receive by them using the slowest ground method service from their order page which they ironically acknowledged not using in my email. Could I file a dispute with my credit card company, YES. Will I file a dispute with my credit card company for the approximate $20, NO I just wont do business there again unless they are the absolute only place that has a part I absolutely need which is highly unlikely since multiple companies carry the same restoration parts which likely come from the same place in china.
 
I have been shipping items by Priority Mail for decades and while this service is not as good as it used to be, in my experience most items arrive in 2 - 3 days.

Three of the reproduction parts vendors that I prefer are Mega Parts who also sells on eBay under dodgeboy , Dante's and 521, who sells on eBay.

I have bought from Van’s and never had a problem.
I'm from South Africa and have both Dante's and 521 Restoration's and they have been very helpful and understanding as some of my terminology isn't the same as Americans so it can be an issue. However both these guys were more than understanding and accommodating and shipped with out any hassle with FedEx.
It's somewhat daunting dealing with other countries as ones not sure if they scams or not and the internet is full of them.
 
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